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Privacy Policy

CHESTNUT FORKS (“we,” “us,” “our”) is committed to handling your information responsibly. This policy explains what we collect, how we use it, and what choices you have.

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1) Information we collect

Information you provide

  • Name, email address, phone number

  • Billing and shipping address

  • Order details and notes you include at checkout

  • Messages you send to support

  • Account login details (if you create an account)

Payment information

  • Payments are processed through third-party payment providers. We do not store full card numbers.

Information collected automatically

  • IP address, device/browser type, pages visited, timestamps, referral links, and approximate location inferred from IP

  • Cookies and similar technologies used to keep the site working and secure

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2) How we use your information

We use information to:

  • Process purchases and fulfill orders

  • Send receipts, tracking updates, and service notifications

  • Provide customer support and manage returns/exchanges

  • Detect fraud, prevent abuse, and protect our systems

  • Improve website performance and customer experience

  • Send marketing messages only if you opt in (unsubscribe anytime)

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3) When we share information

We may share information with:

  • Service providers (payment processors, shipping carriers, email/SMS tools, hosting, analytics)

  • Professional advisors (legal/accounting) when needed

  • Authorities if required by law or to protect rights and safety

  • Business transfers (merger, acquisition, or asset sale)

We do not sell personal information for money. Some advertising/analytics tools may be treated as “sharing” under certain state laws—email us to request applicable opt-out options.

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4) Your choices

  • Marketing emails: unsubscribe via the link in the email

  • Data requests: ask to access/correct/delete your information (verification may be required)

  • Cookies: control via browser settings (some site features may not work if blocked)

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5) Security & retention

We use reasonable safeguards and retain information only as long as necessary for fulfillment, support, legal compliance, and recordkeeping.

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6) Children

Our website is not intended for children under 13, and we do not knowingly collect their personal information.

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7) Updates

We may update this Privacy Policy occasionally. The effective date above reflects the latest version.

Privacy Contact
CHESTNUT FORKS MANAGEMENT, LLC (CHESTNUT FORKS)
3560 Chestnut Forks Rd, Marshall, VA 20115
(571) 661-2256 • support@chestnutforksshop.com

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